Ordering from us

60 Day Guarantee

Your complete satisfaction, nothing else. If you are not satisfied with your purchase, simply return it to us within 60 days for a complete refund, exchange or credit. . .no questions asked.

Shipping

Our normal shipping time is within 48 hours via UPS. However, due to demand of many of our products promoted on national TV, we sometimes experience slight backorders. If this occurs, be assured that we will do everything possible to minimize wait times.your patience is very appreciated.

Secure Online Ordering

Your credit card transaction is secured using SSL (Secure Socket Layer) Encryption throughout the process between our server and your browser, during the phases where we have actual credit card information. Secure Socket Layer Encryption guarantees that any personal data (such as your credit card number) is securely scrambled before it is sent over the Internet, and can only be unscrambled by the company that is receiving it. Breaking this type of encryption is virtually impossible, and to date there are no cases of fraud from decrypting credit card numbers from a Secure Socket Layer transmission. Once inside our company, it is kept encrypted and transmitted to our order processing department, the same department that would be handling your credit card transaction that was entered by a phone order, mailing in your direct mail, or any other means.

Our Matchless Guarantee

Order with confidence. If, for any reason, you are not completely satisfied with your purchase, simply return the item to us within 60 days for a prompt and friendly refund or exchange.

Privacy

Elephant Balls.com respects your right to privacy; that’s why we do not sell our customer database.

Product Specialists

For technical questions and special orders, e-mail specialist@elephantballs.com,or phone M-F 9:00am – 5:00pm ET (1-800-840-8833 or 1-614-841-9390).

Order Hours

On-line.anytime (24 hours a day, seven days a week) and by Phone (1-800-840-8833) 24 hours a day.